If you have a question not answered here, please email firstname.lastname@example.org and I will be happy to help
I don’t have a Paypal account, can I still make a purchase?
Yes you can use a credit or debit card
I made an order but haven’t received a confirmation from you
Please check your junk or spam folders. If you still cannot find an email, please email me at email@example.com
I made an order but it hasn’t arrived yet
Your order should arrive in 2/3 working days. If you are a new client, I will fulfil your order as soon as you have completed the online questionnaire
I have lost the link to the online questionnaire
Please email me at firstname.lastname@example.org and I can send it again
How much is postage and packing?
£3.70 per order for first class postage
Free for orders over £50.00
Delivery is only within the UK
Free click and collect
If you live locally and would like to collect from me personally, please email me as soon as you have ordered and I will refund the postage charge.
How do I buy a gift voucher?
Gift vouchers can be purchased on the shop page and can be redeemed towards treatments or products. An email will be sent to you requesting details of the recipient following your purchase. A voucher can be sent to you or the recipient.
How do I spend my gift voucher?
Vouchers can be redeemed in person towards treatments and products. Please contact me to arrange.