Frequently asked questions

If you have a question not answered here, please email and I will be happy to help

Do you list the ingredients on your products anywhere?

Yes they are here: ingredients

I don’t have a Paypal account, can I still make a purchase?

Yes you can use a credit or debit card

I made an order but haven’t received a confirmation from you

Please check your junk or spam folders. If you still cannot find an email, please email me at

I made an order but it hasn’t arrived yet

Your order should arrive in 2/3 working days. If you are a new client, I will fulfil your order as soon as you have completed the online questionnaire

I have lost the link to the online questionnaire

Please email me at and I can send it again

How much is postage and packing?

£3.70 per order for first class postage
Free for orders over £50.00
Delivery is only within the UK

Free click and collect

If you live locally and would like to collect from me personally, please email me as soon as you have ordered and I will refund the postage charge.

How do I buy a gift voucher?

Gift vouchers can be purchased on the shop page and can be redeemed towards treatments or products. An email will be sent to you requesting details of the recipient following your purchase. A voucher can be sent to you or the recipient.

How do I spend my gift voucher?

Vouchers can be redeemed in person towards treatments and products. Please contact me to arrange.

Visit Mandy Pitcher Aromatherapy Shop